Do you charge for ＂love＂？ 3% cash withdrawal fee will be charged for donations from charity fundraising platform.
Original title: The public welfare fundraising platform collects cash withdrawal fees ranging from 3 yuan to 3%, and users express strong dissatisfaction.
Recently, public welfare fund-raising platforms such as Didi Chuxing and Easy Chuxing have made waves again, charging "support fees" or pilot service fees to donors or fund-raisers in different ways, causing dissatisfaction among users. The platform responded that the service fee is used to cover the cost and is not profitable.
On the fundraising platform, there is an invisible routine, and users say that they are aware of it.
According to the announcement issued by the platform, in order to maintain the stable operation of the platform, the platform service fee was charged to the fundraiser from the trial operation on April 7. The platform service fee is charged at 3% of the cash withdrawal amount of a single fundraising project, and the service fee of a single fundraising project does not exceed 5,000 yuan.
The reporter saw on the platform that taking a fundraising project as an example, the fundraiser raised a total of 108,046 yuan, but the actual withdrawal amount was only 104,156.02 yuan, of which 3,889.98 yuan was paid to the platform as a service fee.
The amount of money raised and the amount received by a fundraising project on the water drop platform.
In addition to water drop financing, platforms such as Easy Financing and Worry-Free Financing are also charging similar service fees. Unlike Didi Chuen, which collects fees from fund-raisers, Easy Chuen collects 3 yuan’s "service fee" in the name of "helping patients enjoy services such as quick cash withdrawal, technical support and exclusive consultants" every time the donor makes a donation. At the same time, if the donor doesn’t check the User Assistance Instructions and pay the relevant fees, he can’t make a donation for patients.
The reporter also learned in particular that users who donate in Beijing don’t need to pay the 3 yuan service fee when they donate, while donors from Henan, Shanxi, Heilongjiang and other places have to pay this fee, otherwise they will not be able to donate.
Faced with the complicated donation process, extra service fees and pop-up advertisements that will appear at every step, users have expressed their strong dissatisfaction with this kind of public fund-raising platform. "Stealing money from the pockets of the most difficult people" "It’s really uncomfortable to be detained in 3 yuan because I was kind enough to donate money to others" "I just want to donate it to people in need and don’t turn it into a profitable tool" "The easy operation is really fascinating. After paying attention to WeChat official account, it’s all about buying insurance pages".
The donation amount and the amount to be paid by donors in Heilongjiang after checking the user agreement.
Whether the service charge is reasonable or not, the platform replies to cover the cost.
For charging 3% more service fee, the platform replied as follows: "The service fee is all kinds of costs incurred for fund-raising services, including the development, maintenance and other operating costs of the platform. In the past five years, these costs were borne by the company itself, and now we charge 3% of the withdrawal amount. We just want to cover the costs and don’t make a profit."
However, in April, 2021, when Shuidi Company was listed in new york, Shen Peng, CEO of Shuidi Company, said that Shuidi Company would not charge any fees and the company would bear the operating cost of the platform. Now, after only one year, the platform has changed its rhetoric. According to the 2021 financial report disclosed by U.S. stock company Shuidi, the net operating income of Shuidi Company in 2021 was 3.205 billion yuan, and its revenue mainly came from providing insurance distribution services to insurance companies and providing technical services to insurance companies and other insurance brokers or agencies. At the same time, Shuidi Company disclosed that its operating cost in 2021 was about 1.054 billion yuan, while its sales and marketing expenses were as high as 3.105 billion yuan.
As for the incident of easily collecting 3 yuan’s service fee, the easy-to-raise platform gives an explanation as follows: "Easy-to-raise fund-raising business for serious illness does not charge any handling fee. Since it was launched in 2014, it has easily raised medical assistance for more than 2 million seriously ill patients with financial difficulties. The assistance options that everyone pays attention to are voluntarily selected by users, with the aim of funding the platform to better serve seriously ill patients."
However, many donors said that, for example, the easy-to-raise platform clearly claimed to be the user’s voluntary choice, but in practice, it was impossible to donate money without voluntary consent, which forced donors who wanted to help others give their love to voluntarily pay extra fees to the platform. Even if the donor insists on refusing to pay the 3 yuan service fee, it is still necessary to pay the relevant fees first, and then it can be recovered through the complicated complaint process of the platform.
Users recover service fees through complaint channels, and the procedures are complicated.
Internet users’ reaction to raising extra fees easily
(Intern reporter Wang Siqi reporter Wen Wei)
Source: Beijing Youth Daily